Author: Jahan Haroon


Brexit is complex, uncertain and presents a system-wide opportunity for organisations like yours – there’s never been a better time to level up on your competition. Act now to be well positioned for when the fog lifts. Brexit a wonderfully wicked combination of uncertainty and complexity which makes it very difficult to prepare for. It […]

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Why focusing on your customer’s experience will always inspire ways to improve

What does your customer think of you after an interaction? Customers today expect high standards for product quality, service performance, and price. And increasingly this applies to private and public organisations. Providing a great customer experience delivers for you to: Strengthen brand preference through differentiated experiences. Incremental and repeat sales from existing customers, plus new […]

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